What forms of payment do you accept?
All prices are quoted in U.S. currency and are subject to change, at any time, without prior notification. Payment for orders may be made by Visa, MasterCard, Discover Card, or American Express.
How may I check the status of my online order?
Once an order has been received and processed through our online system, you will, immediately, be sent an automated email confirming your purchase. You will receive a second email confirming your shipping status and a tracking number for your package with the designated carrier, once your items have been prepared for shipment, which you can then track online through the designated carrier’s website.
Is it possible to make a change to my order or cancel my order?
Any changes to your order or cancellation of an order must be made, via email to email@example.com, within 24 hours of placement of your order, as noted on the order confirmation time stamp. In your email to us, please include your name, your order number, information regarding any changes to be made to your order or cancellations to be made to your order. Please also include a telephone number in the event we need to contact you during regular business hours. No changes or cancellations may be made, to any order, once an order has been processed through the initial 24 hour period. Any special order items, custom made items or items noted with specific instructions on the inidvidual product page, may not be cancelled or changed once an order has been processed and the initial 24 hours period has passed.
How will my order be shipped and what are your shipping/processing rates?
We try our best to compete on shipping levels while choosing the best carrier for a particular item. For in stock items, once you have placed your order through our website, your package(s) will be shipped via Standard Ground Delivery, to arrive within seven business days after the date of order processing confirmation. Should there be a delay in processing or shipping of your order, you will be contacted via telephone or through email. When ordering multiple items, some pieces may arrive in separate shipments. You may also choose Expedited Delivery within the 48 Contiguous States at a premium level, to arrive within four business days after the date of order processing confirmation.
Some items may arrive directly from the manufacturer, and will ship standard ground delivery. Those items and their time frames are spelled out in the description section of that particular product. Expedited shipping is not available for oversized items or items shipped directly from a manufacturer. In the event an item is not eligible for Standard Ground Delivery, due to size or weight, a special delivery charge will be listed alongside the item’s price. This type of special delivery charge will be in lieu of the regular standard shipping/processing rates. We are able to offer a white glove delivery service on some items, in some areas. Please call our business line, 813.839.4544 to obtain special shipping information.
Shipments to Alaska, Hawaii and the U.S. Territories may be sent via parcel post. Shipping to any U.S. Territory will need to be verified prior to order finalization and credit card processing. Some oversized items may not be eligible to be shipped outside of the 48 contiguous states.
All orders placed today are processed the next business day, regardless of Standard shipping or Expedited shipping. Orders placed on Saturday or Sunday will be processed on the following Monday, excluding national Holidays. Overnight shipping is not available for any product.
Standard Ground Delivery Shipping Charges & Processing Rates*:
Order Sub-Total = Shipping & Handling Charge
$0.01 – $25.00 = $8.00
$25.01-$50.00 = $10.00
$50.01-$100.00 = $15.00
$100.01 – $150.00 = $18.00
$150.01 – $200.00 = $20.00
$200.01 – $250.00 = $23.00
$250.01 – $300.00 = $25.00
$300.01 -$400.00 = $28.00
$400.01 – $500.00 = $30.00
$500.01 – $600.00 = $35.00
Over $600.01 = 8% of Merchandise Total
*All shipping/processing charges are subject to change.
Seaside Interiors will not ship any product to a P.O. Box. We require a numerical street address for all deliveries.
Is it possible to ship my order outside the U.S.?
No, we are not presently shipping outside the United States or any of its U.S. Territories.
How is sales tax calculated on my purchase?
Sales tax is charged on all shipments delivered within the State of Florida and is calculated on your merchandise total, including shipping/handling charges. All local applicable discretionary taxes are included in the sales tax rate applied, in accordance with the rates established for the delivery address. For all deliveries outside of the State of Florida, any local taxes or duties are the sole responsibility of the purchaser/recipient and are payable upon receipt of the goods, by purchaser, to the local taxing authority.
Is your online site secure when submitting my credit card information?
Transacting business over the internet can be a scary situation and we understand the concern with giving out your credit card information. While no company can guarantee the transmittal of information over the internet as completely secure, in order to protect your personal information, specifically your credit card information submitted online, we have employed the use of advanced encryption and authentication devices, through our well known service providers. Not only do we subscribe to the use of industry standard tools such as Address Verification Service and Card Code Verification programs through our gateway service provider, we also utilize Authorize.net’s Fraud Detection Suite tools to help identify, manage and prevent fraudulent transactions. We constantly monitor our operations as a first step in detecting suspicious activity. As an additional measure of visible comfort, you will also see our SSL encryption logo when you are requested to provide your credit card information, which is one of the steps we take in making sure our online system is as secure as possible. This certificate, a Secure Sockets Layer (SSL) Certificate, enables encryption of your online transactions, providing a protective barrier around your credit card information. During this portion of the transaction, you will also see a “padock” in your browser’s status bar, which indicates you are using a secure page with which to provide your personal information. We take security very seriously, however, in the event you are not comfortable with transacting business online, you are welcome to call us, during regular business hours, to facilitate your purchase over the telephone. We are happy to help in getting your packages on their way to you in a comfortable manner for you.
What is your return policy?
We sincerely hope you will enjoy every product ordered through our website, however, we understand there may, on occasion, be a need to return an item. Please be sure to follow all of the instructions below to ensure your items are received properly and a proper refund may be made to your original charge card:
- We accept returns postmarked within 10 calendar days from your receipt of the merchandise, as referenced by the delivery carriers date of delivery, for a full merchandise refund less any shipping charges, including shipping charges incurred under a free freight promotion, and any restocking fees. Merchandise refunds will only be applied to the original credit card used during the initial transaction, excluding any shipping fees and/or restocking fees. All items must be returned in their original packaging and in the condition in which they were received. Please prepare your return shipment carefully and package and ship items so that damage does not occur. All items must have their original tags on them to be considered for full refund.
- You will need to obtain a return authorization number from us, prior to sending your package back, by emailing a return request to firstname.lastname@example.org. Without a return authorization number, your package will be refused and returned to you, at your cost. The return authorization number should be written on a separate piece of paper and affixed to your package, near the return address area, for ease of viewing.
- Please include your packing slip, inside the package, with a notation as to the reason for the return and ship your pre-paid package to:
1902 S. MacDill Avenue
Tampa, Florida 33629
Finally, please see our questions above regarding changes to orders and cancellations of orders, which language is incorporated into this return policy. All purchases of special orders, custom made orders, or items with special order non-cancellable instructions are considered final sales, with no cancellation and no returns or refunds allowed. Returns of Holiday merchandise may be returned by following the special instructions below under the Holiday returns section. Should you have any questions regarding any items or custom orders, please give us a call prior to your order placement. We are here to help you with your custom or special orders during regular business hours at 813.839.4544.
All Sale items are considered final sales and are non-returnable and non-refundable.
No item may be returned directly to a manufacturer. Any package send back to a manufacturer will be returned to you, at your cost.
Seaside Interiors and its manufacturers do not send out damaged items. Therefore, if an item is damaged during shipment – please call us within 24 hours at 813.839.4544. We will also need pictures of the damaged item and its packaging sent to us at email@example.com within the same 24 hour period. You will be need to re-package the damaged item, in its original packaging, to be picked up by a designated carrier. Once a damaged item is received and inspected, a new item will be sent out to you under standard ground delivery, at no charge to you.
What are your 2015 Holiday Shipping Schedules?
All Holiday shipping schedules apply to in-stock items only and for delivery within the continental United States. Should you have questions about your purchase, please don’t hesitate to call us prior to placing your order at 813.839.4544 during regular business hours, or send us an email anytime. We will respond to your email request as quickly as possible.
Christmas Holiday Deliveries:
For Standard Ground Delivery, order by Friday, December 18, 2015, 5:00 p.m., EST, for delivery on or before Thursday, December 24, 2012.
What is your Holiday order return policy?
Halloween merchandise will not be accepted for returns postmarked after October 24, 2015. Christmas merchandise will not be accepted for returns after December 25, 2015, and all Christmas merchandise for return must be postmarked to arrive on or before December 25, 2015. All items must be returned in their original packaging and in the condition in which they were received, with all tags attached. You must follow all return guidelines above under the normal return policy section. Please prepare your return shipment carefully and package and ship items so that damage does not occur.
Updated: June 17, 2015